FAQ

Due to the current global issue regarding COVID-19, our government and expert medical professionals have requested us all to practice safe social distancing and limit wherever possible face to face meetings.

Lynn and Brown Lawyers takes these recommendations seriously, we therefore have taken the initiative of implementing video conferencing appointments for our valued clients utilising the Zoom platform.

This method of communication is designed with the health and safety of both our employees and that of our clients at the forefront of our minds.

Our reception staff are still available to answer your calls and queries, but our offices are closed to the public and abide by the social distancing recommended by the Australian government. Our contact number is (08) 9375 3411. Alternatively, you can contact us here.

Our lawyers can still provide a telephone consultation or a video conference call. If you request a telephone consultation, please ensure you have a landline or a good connection and ensure you are in a location that is quiet with minimal distraction.

If you require a video conference call, you will be required to download Zoom onto your phone or desktop. We recommend using your smartphone to download the Zoom App. The Zoom App is free to download from the Apple Store for iPhone users or Google Play Store for Android users.

You will receive an email confirming the appointment along with instructions. Ten minutes before your appointment, our receptionist will call you to ensure you are set up and ready to go. We have done our best to ensure a smooth process for you. We simply ask that you ensure you have a strong internet connection and located in a quiet environment with minimal distractions.

No, the Zoom app is free of charge and is available for download from the Apple Store for iPhone users or Google Play Store for Android users.

Our reception staff will contact you 10 minutes prior to the consultation to ensure you are set up for your Zoom appointment. We will take your Visa or Mastercard details over the phone at this time to arrange payment. If you would prefer to pay by electronic funds transfer, please contact our office at least one hour prior to your consultation to obtain bank account details and arrange payment.

Due to the current social distancing requirements, and in an attempt to make our office safe for all of our clients and for those of our staff who remain in the office we are no longer conducting face to face meetings, which means that unless you are an existing client we cannot witness or notarise any documents for you at this time. If you are an existing client, please contact us by phone and we will see what arrangements can be put in place. If you are not an existing client, but need a document witnessed before a Justice of the Peace we recommend that you look here: https://courts.justice.wa.gov.au/_apps/jps/default.aspx.

If you are not an existing client, but need to have a document notarised we recommend that you look here:
https://www.notarylocator.com.au/.

We can still arrange for you to sign your documents with options as follows:

1. Signing at home: we can post the final, bound documents to you with a detailed instruction sheet explaining how to have the documents signed and witnessed at home. We are also available to speak to you by telephone or via video conferencing to guide you through the process and ensure the documents are properly signed. We will provide you with a list of authorised witnesses for your EPA/EPG. You will still be able to access authorised witnesses such as pharmacists and doctors.

2. If you are unable to sign at home or with an authorised witness, we are still able to meet with you at our office, however we encourage you to sign at home if possible. If you do need to attend the office, we have a table and chairs set up on either side of our main entrance and we can witness you sign through the glass doors to minimise any unnecessary contact. In the interests of safety, we are not currently allowing clients to enter the office.

3. If you have any queries about the signing process, please contact us to discuss.

If you do not feel comfortable using Zoom, or do not have a smartphone, we are happy to conduct a consultation over the phone for your convenience.

Your lawyer will still be contactable via email and telephone. We are able to conduct Zoom meetings for existing clients as well.